Shipping policy

HOW LONG IS SHIPPING? 

  • Due to the current global outbreak, shipping may be delayed, expect estimated delivery of 7 - 15 business days, not including the processing time. 
  • DHL estimated delivery is 5 - 10 business days. *faster shipping* 
  • SHIPPING FEES ARE NONREFUNDABLE

PROCESSING TIME: When Will My Order Ship? 

  • The processing time for shipping is 3 - 5 business days (preparing items). Please expect delays for your safety during the COVID-19 pandemic. This is outside of our control.
  • FancySticated is NOT responsible for any potential delays after items have been shipped as it is provided by the carrier and may vary with weather and package origin and destination.
  • For Custom orders, such as pieces of jewelry, shipping may have longer wait time before being shipped since it is being crafted with love.
  • Most shipping companies are following strict guidelines to ensure packages are safe before delivery.

 

For credit/ debit card payments billing and shipping address must match as well as CVV number.


Please make sure all shipping information is correct before checking out. WE WILL NOT CHANGE SHIPPING ADDRESSES AFTER AN ORDER IS PLACED.
If you live in a building or apartment, please add your building and/or apartment number. FancySticated does not take responsibility for your INCORRECT  INFORMATION! If the package is returned as non-deliverable, we will typically issue a store credit for the net price of your item(s) minus the shipping charge. If you want your package reshipped, you will need to pay a reshipment fee.
WE ONLY SHIP TO THE ADDRESS ENTERED DURING CHECKOUT.
No guarantees!

 

If your tracking information states that your package was delivered and you have not yet received it, you must contact the delivery carrier to address the issue directly with them. FancySticated does not hold or accept responsibility for packages that have been stated as DELIVERED by the carrier. We do not issue refunds or store credits for packages that the carrier confirms as being delivered. Also, we are not responsible for lost or stolen packages. 

After you receive shipping confirmation from us; all questions regarding delivery must be directed to delivering carrier 

Please note that if your order includes multiple items and one or more of the items are out of stock or unavailable at the time to ship, we may ship the items that are available first and we will wait to ship the remaining items.

Also, you will be given the option of a refund or store credit if your item is out of stock. FOR EXHANGES PLEASE RETURN ITEM SO YOU MAY RECEIVE A REFUND AND PLACE ANOTHER ORDER FOR THE CORRECT ITEM. (SHIPPING FEE IS NONREFUNDABLE)

NOTE: Multiple carriers are warning about delays at this time. Please note that delays might occur with your order and please allow up to 3-5 business days for your tracking number to be updated with new information. 

Thank you for any inconveniences this may cause. We greatly appreciate your patience and understanding.

Stay Safe!

We truly appreciate your business,  thank you!