Refund & Return Policy
Need to make changes ?
You only have 15 minutes to change or cancel any order. If your order has been confirmed or shipped, we will not be able to cancel your order. Please make sure the order you are choosing has the items you truly want including size and color.
- Please contact us via info@FancySticated.com regarding returns.
- To return a product, please contact us via info@FancySticated.com
- YOU MUST CONTACT US WITHIN 5 DAYS OF DELIVERY, Otherwise you will not be eligible for a return/refund. if you choose to contact us 5+ days later.
- We reserved the right to not accept any exchanges/returns. Please email us for more information at firstname.lastname@example.org
- No EXCHANGES UNTIL FURTHER NOTICE
ARE SHIPPING FEES REFUNDABLE?
- Shipping fees are non refundable.
INSUFFICIENT/UNABLE TO DELIVER
- You must entered the correct address upon placing an order
- Addresses cannot and will not be changed.
- Any packages that aren't delivered due to insufficient address will not be given a refund
- Any packages that aren't delivered, and says it is being kept at the Post Office or Return To Sender will not be given a refund.
- Keep track of your package by tracking the tracking number that was provided to you. We are not responsible to track packages.
- We cannot give you an update of your package after a tracking has been provided to you.
- The tracking number should have all the updates of where your package is.
- Any purchase above $600.00 USD, will require identification before order is process within 72 hours or a refund with be issued.
DEMAND TO CANCEL OR A FULL REFUND WHILE YOUR PACKAGE IS ON THE WAY?
- No refund/store credit will be issued at this point.
- Please note: Customers only can cancel their orders within 15 minutes after the order was placed.
FancySticated takes the health concerns around the Coronavirus and other health hazard globally very seriously and encourages our customers to prioritize their health first.
By purchasing from FancySticated we have the right not to accept returns of any Merchandise to protect our staffs and our customers from any additional risk. Once a Merchandise has left our Fulfillment Center, we cannot cancel your order while in transit..
- If you received any damage merchandise, YOU MUST CONTACT US WITHIN 24 HOURS, you will not be eligible for a new item nor store credit if you choose to contact us 2+ days later. Again you will not be eligible for a new item nor store credit if you choose to contact us 2+ days later after delivery confirmation
- Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.